Warning: Account deletion is permanent and cannot be undone. All your course progress,
certificates, and personal data will be permanently removed from our systems.
What Happens When You Delete Your Account
When you request account deletion, the following data will be permanently removed:
- Personal Information: Name, email, contact details, and profile information
- Course Data: Progress, completion status, and learning analytics
- Certificates: All earned completion certificates and achievements
- Offline Content: Downloaded course materials and local progress data
- Account Settings: Preferences, notifications, and customizations
- Support History: Previous support tickets and communications
Data That May Be Retained
Some data may be retained for legal or business purposes:
- Anonymized usage statistics (no personal identifiers)
- Records required for compliance with educational regulations
Consider These Alternatives Before Deleting
Before proceeding with account deletion, you might want to consider these alternatives:
- Account Deactivation: Temporarily disable your account instead of permanent deletion
- Data Export: Download your course progress and certificates before deletion
- Privacy Settings: Adjust your privacy settings to limit data collection
- Contact Support: Discuss concerns with our support team
Processing Timeline
After submitting your deletion request:
- Immediate: You will receive a confirmation email
- 24-48 hours: Account access will be disabled
- 7-30 days: Complete data removal from all systems
- 30+ days: Final confirmation of deletion completion
Data Export Options
Before your account is deleted, you can request an export of your data:
- Course Progress: Detailed progress reports for all courses
- Certificates: Digital copies of all earned certificates
- Profile Data: Personal information and account settings
- Usage Statistics: Learning analytics and time spent
Data exports are provided in common formats (PDF, CSV, JSON) and will be sent to your
registered email address within 5-7 business days.